Refund Policy

Thank you for choosing to shop at store.adibo.com. We are committed to providing you with high-quality products and services, and ensuring that your shopping experience is as pleasant and worry-free as possible. To help you better understand our refund process and policy, please carefully read the information below:

1. Refund Time Limit: From the date of your purchase, if you need to return, refund, or exchange an item, please be sure to contact us within 30 days. This period is in place to ensure that we can effectively process your request. After 30 days, we will not be able to offer a refund.

2. Return Conditions: To ensure that an item can be successfully returned, please make sure that the product has not been used and is in the same condition as when you received it. The item must also be in its original packaging, with all accessories and manuals intact.

3. Non-Returnable Items: Due to their nature, some items cannot be returned, such as perishable goods like food and flowers; intimate or hygiene products; hazardous materials; flammable liquids or gases; gift cards; downloadable software products; and certain health and personal care items. These items are non-returnable due to their special nature, which prevents resale.

4. Refund Process: Please provide proof of purchase or an order number to complete the refund process. Do not send the goods directly back to the manufacturer. If you need to return an item, please contact our customer service team for detailed return instructions.

5. Partial Refunds: For items like books with obvious signs of use, opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records, we may only offer a partial refund. Additionally, any items that are damaged or missing parts not due to our error may also be eligible for only a partial refund.

6. Refund Method: Refunds will be issued through the original payment method. If the original payment method is no longer available, we will refund through PayPal or another method. Please note that we do not refund the original shipping charges.

7. Delayed or Missing Refunds: If you have not received your refund within the expected timeframe, please first check your bank account, then contact your credit card company or bank. If you still encounter issues, feel free to contact our customer support.

8. Sale Items: Please note that sale or promotional items may not be eligible for refunds. Ensure that you have carefully confirmed the product details before purchase.

9. Gift Options: If you purchased the product as a gift, the refund will be issued in the form of store credit to the purchaser. If the gift was not marked as a gift at the time of purchase, or if the gifter sent the order to themselves to give to you later, the refund will be issued to the original purchaser.

10. Return Shipping: Please contact us before returning an item. The cost of return shipping is the responsibility of the buyer. If you are sending an item worth more than $100, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe delivery of the item. We do not guarantee that we will receive your returned item.

We understand that the satisfaction of each customer is vital to our success. Therefore, we encourage you to communicate with customer service before making a purchase to ensure that the product meets your needs and thereby reduce the likelihood of returns. This not only helps protect your consumer rights but also helps reduce environmental waste and costs. Thank you for your understanding and cooperation!

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